MotiVeggies FAQ

General and ordering questions

Who are your MotiVeggies for?

Audience

We proudly serve parents, teachers, caregivers, and grandparents! Our selection of MotiVeggies are carefully curated to offer engaging, educational, and safe toys for children from 3 to 10. We focus on products that promote learning and emotional growth through play and companionship.

How can I find the right MotiVeggie for my child?

Choosing a character

"Our MotiVeggies are not just toys; they are tangible tools designed to help children focus on and develop a specific emotional or cognitive skill. To choose the right one, simply think about the core skill or challenge you want to address with your child right now. Here is a quick guide to our current collection: The Carrot of Courage: Focus: Bravery and Overcoming Fear. Choose this if: You are looking to help your child get over a specific fear (e.g., fear of the dark, dentist visits, or trying a new activity) and be more brave. The Carrot serves as a physical comfort object and a symbol of their strength. The Apples of Achievement: Focus: Breaking Down Tasks and Celebrating Effort. Choose this if: You are looking to help your child break down larger tasks into smaller, more achievable steps, or if you want to emphasize celebrating the mini-successes they achieve along the way. The Cabbage of Success: Focus: Recognizing and Commemorating Major Milestones. Choose this if: You are looking to celebrate a large success and momentous occasion with them, such as graduating 3rd grade, finishing a challenging project, or achieving a long-term goal. Stay Tuned! More MotiVeggies focusing on other essential skills will soon be on the way. Check back often or sign up for our product updates so you don't miss a new release!"

Do you offer gift wrapping or gift messaging?

Gifting

Yes, we offer both! You can select the gift wrap option and add a personalized gift message during the checkout process for a small fee. We will ensure the package arrives ready to delight.

Can I modify or cancel my order after it has been placed?

Order window

We process orders very quickly to ensure fast delivery. Please contact us immediately (within 1 hour of placing your order) if you need to make a change or cancel. Once an order is processed for shipping, we are unable to make modifications.

Do you offer discounts for teachers or bulk orders?

Bulk/education

We value our educators! Yes, we offer special discounts for teachers, administrators and for bulk orders for pre-schools, schools, and daycares. Please contact Sales@MotiVeggies.com with your details to discuss a special rate.

Shipping and delivery

What shipping methods do you offer, and what are the costs?

Methods & costs

We offer Standard Shipping via USPS (typically 3 to 5 business days) and Expedited Shipping (typically 1 to 3 business days). Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We offer free standard shipping on all orders over $[Specific Amount] within the continental US.

How long will it take to receive my order?

Timelines

Orders are typically processed within 1-2 business days. Once shipped, Standard Delivery usually takes 3-5 business days. You will receive a tracking link via email as soon as your order ships.

Do you ship internationally?

International

Currently, we ship to the United States with Plans to add Canada shortly. For shipping to other international locations, please contact Sales@MotiVeggies.com before placing your order to inquire about rates and eligibility.

How can I track my order?

Tracking

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website for updates.

What should I do if my order arrives damaged or is lost?

Damaged / lost

Please contact us immediately at Sales@MotiVeggies.com with your order number. For damaged items, please include a photo. We will work quickly to issue a replacement.

Product safety and quality

Are MotiVeggies safe for my children?

Safety

Absolutely. Safety is our top priority. All toys on our website are sourced from reputable manufacturers and meet or exceed all US consumer product safety standards, including CPSIA and ASTM F963. We clearly list the manufacturer's recommended age range on every product page.

How do I know a toy is suitable for my child's age?

Age guidance

MotiVeggies are generally intended for children aged 3 and up. There are no small parts that could present a choking harzard for children 3 or younger but their main purpose is to educate, encourage, and motive slightly older children.

Returns, exchanges, and refunds

What is your return policy?

Return policy

We offer a hassle-free 30-day return policy. If you or your child are not completely satisfied, you can return the item within 30 days of delivery for a full refund. The item must be in new, unused condition with the original packaging. [Link to Full Return Policy Page]

How do I start a return or exchange?

How to start

To initiate a return, please contact our customer support team at Sales@MotiVeggies with your order number. We will provide you with a return authorization and shipping instructions.

When will I receive my refund?

Refund timing

Once your return is received and inspected, we will process your refund within 3-5 business days. The refund will be credited back to your original payment method. Depending on your bank, it may take an additional 5-10 business days for the credit to post to your account.

What if the toy is defective?

Defective items

If you receive a faulty or defective product, please contact us right away. We will cover the return shipping costs and arrange for a prompt replacement or a full refund.

Payment and security

What payment methods do you accept?

Payment methods

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer payment through PayPal, Google Pay, and Apple Pay

Is my payment information secure?

Security

Yes, absolutely. Our website uses SSL encryption technology to protect your personal and payment data during checkout. We do not store your credit card information on our servers; all payments are processed through PCI-compliant third-party providers.

Will I be charged sales tax?

Sales tax

Sales tax is collected as required by law based on the shipping destination. Any applicable taxes will be clearly displayed during the checkout process before you finalize your order.